E-Commerce Manager Full-time


About Company Profile

Main job tasks and Responsibility:

  1. Carry out all duties as directed by the ADOS in e-selling, marketing and promoting the hotel and its services through:                                              
    1. Direct solicitation – e-selling of rooms
    2. Account maintenance
    3. On-going self and competitor analysis (no rate parity)
    4. Planning and implementation of online sales strategies.
    5. Achievement of goals and commitments as by yearly marketing plan
    6. Representation of the hotel in a professional manner, in accordance with all policies and procedures
    7. Expand the possibility of awareness, popularity, production and revenue via different associated Social Media such as Facebook, Trip advisor, Flikr, youtube, twitter and more…
  2. To keep management aware of the overall market situation as to prices and strategies of other Hotels.
  3. Responsible for hotel online e-Marketing and online distribution portal including website (CRS System), third parties intermediaries such as IDS, GDS, and OTA.
  4. Responsible for the integration of the company system to the website, delivering e-Commerce Strategy within the company’s business plan model.
  5. Provide a fruitful e-Business plan strategy & act toward goal setting yearly.
  6. Train staff (reservation, front office, finance) on all new tool developments toward the change in technology world (seeking key resources is highly motivated).
  7. To monitor and update hotel website, images, promotion and content.
  8. Update daily rate and allotment in terms of room availability, rate structure, hotel description and promotion
  9. To work closely with brand/chain hotel HQ office on: consortia participant, rate loading process, updates feature & content management process…etc
  10. Report both tactical & technical to senior management on daily (if necessary), weekly (if necessary) and monthly basis.
  11. Report a daily competitive rate survey of competitors (no rate parity issue).
  12. Prioritize, manage and complete all projects as delegated by ADOS within deadlines.
  13. Attends all Sales & Marketing related meetings
  14. Manage email blast and send hotel’s promotions to all members.
  15. Manage ReviewPro to ensure RGI reached to goals set and 100%  response to all guests comments
  16. To ensure that no press releases or public statements are made without the prior consent of the ADOS

Education and Requirments:

1-      Minimum experience 2-3 years working in hotel industry

2-      Must has MBA degree

3-      Flexible on working long hour

4-      Speaking and writing fluent English

5-      Microsoft office knowledge is MUST

6-      Be able to responsible for all online activities included managing rate parity, monitoring competitor’s rate & promotions,

7-      Be able to online creating promotions rate or package

8-      Be able to work with reservation team to control on room revenue to manage yield revenue and making advertising decisions

9-      To be able to monitor and update hotel website, images, promotion and content.

10-  To be able to expand the possibility of awareness, popularity, production and revenue via different associated Social Media such as Facebook, email  blast and hotel website

Key competencies:

Key Compentencies

How to apply:

Contact: Khun Tech


Job Overview
Close Date
Phnom Penh
At BBA related hospitalities
Contact Information
Khun Tech
023 430 333
# 1 St, 92 Sangkat Wat Phnom Penh, Khan Doun Penh
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