Tourism
French Speaking MICE Events Coordinator & Senior Travel Consultant Full-time

EXO Travel Cambodia www.exotravel.com

EXO TRAVEL is the leading destination management company (DMC) in Asia, operating in Cambodia, Vietnam, Thailand, Laos, Myanmar, Indonesia, Japan, China, Malaysia and Singapore. We provide travel services for tour operators, travel agents, event organizers and individuals from around the world. 

EXO TRAVEL (Cambodia) is currently looking for a potential candidate to fill in the position of French Speaking MICE Events Coordinator based in SIEM REAP and position of Senior Travel Consultant based in Phnom Penh.

Main job tasks and Responsibility:

1. French Speaking MICE Events Coordinator

  • Coordinating with a small team of English and French speaking event arrangers within the MICE department (Meetings, Incentive, Conference, Events).
  • Preparing and checking MICE programs and quotations for incentive houses, travel agency and corporate customers, primarily from France and other markets where required.
  • Liaising with other team members to ensure completion of high quality proposals in line with strict client deadlines.
  • Working closely with our sales offices worldwide to format highly relevant responses using accurate, concise and professional language when responding in English.
  • Negotiating with suppliers and hotels in order to achieve the most competitive programs for our clients.
  • Managing and organizing each file including; quotation, reservation, supplier and customer payments and communication. Compile accurate contracts in French or English language for each confirmed group.
  • Creating accurate and timely event plans, communicating clearly with those involved both within and outside of the company.
  • Helping to ensure that every inspection trip and incentive tour organized by EXO Travel runs smoothly and with 100% satisfaction of the client.
  • Working closely with the Operations Department on all aspects of MICE business including briefing, planning and delivery.
  • Assisting in managing events when clients are in-house including pre-inspection and quality control.
  • Assisting in updating and improvement of the product/cost database. Ensuring that all bookings are correctly entered into the Tourplan booking management system in a timely and accurate manner.

2. Senior Travel Consultant

  • Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.
  • Sr. Travel consultants may have to manage Key accounts and hence should be able to make quick adjustments and suggestions.
  • Advise, create outlines and Travel itineraries for Tour operators/ Travel agents.
  • Exhibit expertise in creating and managing complex and combination itineraries.
  • Make quotations/proposals and reconfirm bookings with/for overseas agents
  • Make reservations with local suppliers and hotels if needed
  • Understand about the existing and new products being offered by the company to be better able to fit the client requirements
  • Work with the Operations team to deliver optimal service to clients on the ground
  • Issue invoices in due time and assist accounting department with regard to payment
  • Ensure all sales are reported in Tourplan software for your sales report
  • Ensure Exo standards and Inbound processes are followed
  • Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
  • Strive to achieve a high ratio of conversions versus enquiries.
  • Coach and guide the junior staff to help them improve as Travel consultants.
  • Perform other duties as negotiated to meet the ongoing needs of the organisation.

Education and Requirments:

1. French Speaking MICE Events Coordinator

  • Bachelor’s Degree in Tourism, Hospitality or other related
  • French speaking on native level, high level of fluency in both spoken and written English language.
  • Previous experience in the travel industry or MICE fields
  • Passionate about travel, and able to translate this passion into compelling, creative and well written client proposals

Skills:

  • Hands-on experience with the ability to work as part of a team
  • Excellent communication and negotiation skills
  • High degree of customer service and satisfaction with an eye on details and presentation
  • Strong organizational skills, ability to work under pressure and to prioritize tasks
  • Good computer skills (MS Office; Travel related software)

2. Senior Travel Consultant

  • Bachelor’s Degree in Hospitality, Tourism, Business or other related field
  • Good command of written and spoken English.
  • Minimum 3 years of experience in Inbound Tour Operations or related field.
  • Good attitude, well organized, hardworking, with the ability to work as part of a team.

Skills:

  • Affinity with travel industry and knowledge of destination and surrounding countries
  • Ability to work under pressure in peak season periods within timeline
  • High degree of customer service with an eye for detail and presentation
  • Strong organizational skills, ability to work under pressure and to prioritize tasks
  • Good computer literacy (MS Office; Travel related software)

Key competencies:

How to apply:

Please send a CV and detailed cover letter with expected salary by email telling us why you are the right person for the job to: ponlok@exotravel.com

Only shortlisted applicants will be notified for an interview.  Thank you.

Closing Date: December 10, 2017

Job Overview
Close Date
16-Dec-2017
Location
Phnom Penh,Siem Reap
Gender
Both
Hiring
02
Qualification
Bachelor’s Degree
Contact Information
Mr Thong Ponlok - HR & Admin Department
Tel: +855 (0) 23 218 948 Mob: +855 (0) 15 551 223
2nd Floor, No. 111, Norodom Blvd, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh
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