Service Assistant Manager Full-time

Khmer Samsung Electronics N/A

Khmer Samsung Electronics is a dynamic subsidiary company of Samsung Electronics Co., Ltd. in South Korea, Samsung Electronics.
The Company’s offerings such as home appliances TVs, monitors, printers, refrigerators, and washing machines as well as key Mobile telecommunications products like Smartphones and Tablets and medical device.
Joining Thai Samsung Electronics will put you in touch with the future – and keep your career at the cutting edge of tomorrow's technology.
We are looking for outstanding talents and future leaders, who love to work with dynamic environment with speed and efficiency.

Main job tasks and Responsibility:


  • Support  and work with the after sale service vendor who is appointed by Samsung ( SVC)
  • Support the team including roles and responsibilities and check daily issues.
  • Plan daily tasks and review outstanding issues and review reports and investigate product anomalies, problem solving and Assist BO with problems they have been unable to resolve themselves.
  • Daily report about Samsung Products fault rate
  • Build relationship with key retail outlet, collected Retailer feedback.
  • Deliver information on warranty Samsung Policy, new product and provide recommendations on the Samsung products.
  • Weekly/ monthly report about all complaints, competitor actives, competitor and Retail feedback
  • Monthly report about job volume status, KPI, spare part  issue by SVC
  • Network Expansion to support Samsung customer nationwide.
  • Directly deal with customer and solve customer complain.
  • TAT = Turn Around  Time
  • LTP = Long Time Pending
  • RRR = Repeat Repair Ratio
  • CMI = Customer Management Index
  • Working Hour = From 8.30AM to 18.00PM
  • From Monday to Friday
  • Saturday and Sunday is Day Off


Education and Requirments:

Key competencies:

Key Compentencies

How to apply:

Interested applicants meeting the above requirements should send their CV and cover letter to Please kindly state the position you intend to apply in your email subject and do not attach any documents other than your CV and cover letter. Please be informed that only shortlisted applicants will be notified.

Job Overview
Close Date
Phnom Penh
Contact Information
Khmer Samsung Electronics
#554, Monivong Blvd, Sankat Toul Tumpoung, Khan Chamkamorn, Phnom Penh, Cambodia.
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